Refund Policy

We want you to be completely satisfied with your purchase from Sam Pets Online. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund policy.

Returns

You may return your purchase within 30 days of the delivery date for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at info@sampetsonine.co.uk or [phone number]. We're here to help make your experience with Sam Pets Online as enjoyable as possible.